Service Advisor

Experienced Service Advisor or Sales Professional

Are you outgoing and love to build long-term relationships with your clients, based on trust and communication? Do you enjoy working with clients who own high quality and well-maintained cars? Would you like to have the confidence that you are working with some of the best technicians in the industry, backed by the best warranty? And a team surrounding one another to support everyone’s success?

What We Offer:

• 4.9 Star reputation with over 450 Google reviews (highest in the city)
• One of the cleanest shops that amazes clients and shows them we care
• Equipped with factory diagnostic computers, programming, and specialty tools to perform dealer-level repairs
• No Weekends! Monday – Friday only 401K with Company Match
• Paid Holidays
• Paid Time Off from the start
• Paid Training
• Health Insurance – Company pays 50% of premium
• Dental, Vision, & Life Insurance

Role and Responsibilities:

• Build relationships with our clients. We take care of PEOPLE, not just their cars
• Be a professional communicator, with clients and with team members
• Be the upbeat face of the company that checks in clients, resells job once picking vehicle up, and takes payments
• Making sure phone presence is positive and professional
• Set up appointments and schedule them accordingly
• Ask questions to help understand client issues and pass along critical details to our team
• Estimate and sell work orders provided by our technicians. *This is a sales position.
• Ensure proper information is getting onto work orders including customer information, emails, notes, parts, labor, sublet, etc
• Making sure we are opening our store on time and that closing procedures are followed

Requirements:

• Previous Service Advisor Experience or equivalent Sales experience required
• Proficiency with computers, internet, and Microsoft office experience is a must! We are a fully digital shop for work orders and inspections – paper free
• Willingness to train and learn Ability to communicate well and be an active listener
• Ability to travel twice a year for training
• Ability to multitask, and to concentrate and accomplish tasks despite interruptions Must be willing to submit to a background check & drug screen
• Must have a valid driver’s license and be insurable by our insurance company